Terms of Service

Last updated: October 21, 2026

1. About These Terms

These Terms of Service (“Terms”) govern your access to and use of GrowthFlow360, including growthflow360.com, the client dashboard at clients.growthflow360.com, and related services (together, the “Services”). The Services are operated by Hispanic Labs, LLC, a Florida limited liability company (“Hispanic Labs,” “we,” “us,” or “our”). By creating an account, signing an order or proposal, or using the Services, you (“you” or “Client”) agree to these Terms. If you use the Services on behalf of a business, you represent that you are authorized to bind that business.

2. The Services

GrowthFlow360 is an AI-powered marketing and website platform for small businesses. Features may include agentic websites; a client dashboard; AI-handled change requests submitted by email, SMS, WhatsApp, voice, or dashboard chat; FeedbackFlow360 (review collection); ChatFlow360 (website visitor chat and lead capture); lead forwarding to your CRM; analytics; and integrations with third-party platforms. Features may change, be added, or be discontinued over time. Some services may be delivered together with our sister agency, Hispanic Market Advisors (HMA).

3. Accounts and Access

• You must provide accurate information and keep it current.
• The client dashboard uses magic-link (email) login. You are responsible for securing the email accounts and devices used to access the Services and for all activity under your account.
• Notify us promptly at sebastian@hispaniclabs.com if you suspect unauthorized access.
• You must be at least 18 years old and able to form a binding contract to use the Services.

4. Acceptable Use

You agree not to use the Services to:

• violate any law or regulation, including advertising, consumer-protection, privacy, anti-spam, telemarketing, and professional-licensing rules that apply to your industry;
• publish content that is false, misleading, defamatory, infringing, obscene, hateful, or harmful;
• send unsolicited or non-consented messages, or messages that violate carrier or messaging-platform policies;
• post fake, incentivized, or selectively gated reviews in violation of applicable law or platform rules;
• upload malware, probe or disrupt our systems, or attempt to bypass security or usage limits;
• reverse engineer, resell, or copy the Services except as expressly permitted.

We may suspend or remove content or access that we reasonably believe violates these Terms.

5. Your Content

You retain ownership of the text, images, logos, data, and other materials you provide to us or that are created specifically for you from your materials (“Client Content”). You grant Hispanic Labs a non-exclusive, worldwide, royalty-free license to host, copy, process, modify, display, and transmit Client Content solely as needed to provide, maintain, secure, and improve the Services for you, and to comply with law. You represent that you have all rights necessary to provide Client Content and that it does not infringe anyone’s rights.

6. AI-Generated Content

The Services use artificial intelligence to draft website copy, interpret change requests, answer visitor questions, summarize messages, and suggest or make changes. AI output may be inaccurate, incomplete, or inappropriate, and similar output may be generated for other users. You are responsible for reviewing AI-generated content before and after it is published, and for ensuring that it is accurate and compliant with laws and professional rules that apply to you (for example, medical, legal, or insurance advertising rules). We do not guarantee the accuracy, completeness, or suitability of any AI-generated content.

7. Change Requests and Approval Workflow

You may request changes by email, SMS, WhatsApp, voice, or dashboard chat. Routine, low-risk changes may be applied automatically. Changes we consider higher-risk (for example, deletions, pricing, legal or medical claims, structural or account changes) may require human review and/or your explicit approval before going live. We may ask you to confirm your identity or the request. You are responsible for requests made from your registered contact channels. We may decline requests that violate these Terms or that we reasonably consider unsafe.

8. Fees, Billing, Renewal, and Cancellation

• Fees are described in your plan, proposal, or order. Unless stated otherwise, fees are billed in advance and are non-refundable except as required by law.
• Subscriptions renew automatically for successive periods of the same length unless cancelled before the renewal date.
• You authorize us (and our payment processors) to charge your payment method for recurring fees and applicable taxes.
• We may change fees with advance notice; changes apply to your next renewal period.
• You may cancel by contacting sebastian@hispaniclabs.com. Cancellation takes effect at the end of the current billing period unless otherwise agreed in writing.
• We may suspend Services for overdue amounts after notice.

9. Third-Party Services

The Services rely on and integrate with third-party providers (for example, hosting, databases, messaging, email, analytics, AI model providers, CRMs, and commerce platforms such as Square). Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party services, their availability, or changes they make, and integrations may be modified or discontinued if a third party changes its offering.

10. SMS and WhatsApp Messaging Terms

• Program description: GrowthFlow360 sends and receives SMS and WhatsApp messages to process website change requests, provide account notifications, approval requests, lead alerts, and customer support.
• Consent: By providing your mobile number and opting in (for example, by texting our number, checking an opt-in box, or asking us to contact you by text), you consent to receive messages from GrowthFlow360 at that number. Consent is not a condition of purchase.
• Frequency: Message frequency varies based on your activity and requests.
• Costs: Message and data rates may apply.
• Opt out: Reply STOP at any time to stop receiving messages. You will receive one confirmation message, and no further messages unless you opt in again.
• Help: Reply HELP for assistance, or contact sebastian@hispaniclabs.com.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your information. Mobile opt-in data and consent are not shared with or sold to third parties for marketing purposes.

If you use the Services to message your own customers (for example, review requests or lead follow-ups), you are responsible for obtaining and documenting any required consent and honoring opt-outs.

11. Intellectual Property

Excluding Client Content, the Services, including software, designs, templates, workflows, and the GrowthFlow360, FeedbackFlow360, and ChatFlow360 names and logos, are owned by Hispanic Labs or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. If you send us feedback or suggestions, we may use them without obligation to you.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THEY WILL PRODUCE ANY PARTICULAR RESULTS, RANKINGS, LEADS, REVIEWS, OR REVENUE.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HISPANIC LABS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless Hispanic Labs and its affiliates, officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your Client Content, your use of the Services, your messaging to your own customers, your violation of these Terms, or your violation of any law or third-party right.

15. Suspension and Termination

You may stop using the Services and cancel as described above. We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure for us or others, or if we discontinue the Services. Upon termination, your right to use the Services ends. On request made within a reasonable time, we will make reasonable efforts to provide an export of your Client Content, subject to any outstanding fees. Sections that by their nature should survive termination will survive.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Any dispute arising from these Terms or the Services will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date, and for material changes we will make reasonable efforts to notify you. Continued use of the Services after changes take effect means you accept the updated Terms.

18. General

These Terms, together with any proposal or order you sign, are the entire agreement between you and us regarding the Services. If a signed agreement conflicts with these Terms, the signed agreement controls. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Hispanic Labs, LLC (operator of GrowthFlow360)
Florida, USA
Email: sebastian@hispaniclabs.com

See also our Privacy Policy and Legal page.